Under special circumstances (extreme weather, customs clearance delay, order risk evaluation, etc.), shipping period may be extended, and the actual situation shall prevail.
Shipping & Payment
1. Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- The time frame of an order delivery is divided into two parts:
In stock items
- Processing time: 1-2 Working Days
- Shipping time: 3~7 Working Days
Customized items (big/small cap size needed, colored hair)
- Processing time: 2-5 Working Days
- Shipping time: 3~7 Working Days
Shipping methods: DHL/FedEx/UPS/USPS/Royal Mail
Shipping fee: SHOWED IN THE ORDER DETAILS
Package Tracking: Once your order is dispatched, tracking information will be provided via email. For any issues related to tracking or delivery, please contact the courier directly.
We are unable to deliver to PO Boxes or military addresses (APO/FPO). A physical address is required for delivery.
2. Lost or Stolen Parcels
If your package is marked as delivered but not received, please:
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Step 1: Immediately contact the local courier service with your tracking number for a lost parcel investigation.
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Step 2: Check with neighbors or building reception. Double-check that the provided address is correct and free of errors.
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Step 3: If unresolved, notify our customer service team with the investigation code provided by the courier. We will also assist you in initiating a claim with the courier service for any lost packages, which could take 1–2 weeks.
Please note that once the package leaves our facility, the courier becomes responsible for its final delivery.
3. Customer-Initiated Returns & Associated Loss Responsibilities
To protect our business and ensure fair practices, the following additional conditions apply when orders are returned due to reasons attributable solely to the customer:
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Return Due to Customer Error:
If an order is returned because of customer-provided inaccurate delivery information, failure to provide a complete address, refusal to accept delivery, or change of mind (after the shipment has been dispatched), the customer is responsible for a portion of the loss incurred by WOWANGEL. -
Cost Sharing Clause:
In such cases, reprocessing fees—including a percentage of the original shipping and handling costs and any administrative fees associated with restocking—will be deducted from the refund. The specific fee will be communicated at the time of cancellation or upon receipt of the returned package. -
Notification and Agreement:
Customers will be informed of these potential charges when placing the order, and by completing the transaction, agree to bear these costs if the return is initiated for reasons that fall under this clause.
4. About Tax
We don't collect any tax in most countries at present.
In certain countries, Customs offices may charge taxes on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice. You are responsible for finding out the specific arrangements in your own country
5. Payment
Pay With Paypal
You will be redirected to a secure PayPal payment page, where you can confirm and complete your payment by logging in with your PayPal username and password.
You may also choose to “Pay with Debit or Credit Card” without using a PayPal account. Kindly enter your information and click “Pay Now” to complete your payment safely via PayPal.
Pay With PayPal Pay Later
You can choose PayPal Pay Later when you are redirected to the secure PayPal payment page.
Pay With Credit/Debit Card
Credit cards available for payment are listed above. Please note that WOWANGEL does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please contact your card-issuing bank for information.
Pay With Klarna
Split your purchase into 4 equal payments so you can spread the cost of your purchase over time. No interest or added fees when you pay on time!
Pay With Afterpay
Get it now and pay for it later.
There's zero interest, zero fees if you pay on time, and you can enjoy your purchase now!