Shipping & Payment

1. Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world daily, and strive to provide you with services of the highest level.

Delivery Time (ETA)

- Local Shipping (Selected Items Only)

For orders placed from [this page], the ETA depends on shipping method of your choice.

*All Local Shipping orders are in stock and will be shipped out within 24 hours (may take longer during weekends & holidays).

- International Shipping (All Other Items)

For all other orders, the estimated delivery times vary by item. Kindly refer to the "Purchase Info" section on relevant product page.

Delivery time (ETA) = Listed Handling time + Shipping time.

Example:

*Many International Shipping orders can be shipped out within 48 hours; some require longer handling time due to manufacture process.

Shipping Methods

We ship via DHL, FedEx, DPD, USPS and UPS. The carrier is selected automatically based on delivery address, items ordered, and current transit time.
While we can't guarantee a specific carrier, we'll always choose the most reliable option for your location.

Delivery Times Exceptions

Delivery times shown on product pages are only estimates. In certain situations — such as extreme weather, customs clearance delays, or additional order verification — delivery may take longer than usual. Where this happens, the actual delivery time will depend on the circumstances.

Shipping Fees

• Free shipping on orders over $80 (most regions).
• For certain regions in Europe, a shipping fee will be charged at checkout.
• Remote areas: an additional remote-area delivery fee may apply. Our system can't detect this at checkout, so we'll contact you via email after you place the order to discuss it.

Delivery Restrictions

We're unable to deliver to PO Boxes or military addresses (APO/FPO) — please provide a physical address, preferable in English.

Additional Verification (High-Value / Flagged Orders)

For orders with potential risk factors or high-value items, we may take extra steps to ensure secure fulfillment, including but not limited to:

• Confirming order details with you before dispatch
• Sending a preview video of the item(s) for your approval before dispatch
• Shipping from a domestic warehouse with signature-required service (delivery time will vary; we'll email you for approval first)
• In rare cases, we may recommend placing a new order using more secure payment methods, or ask for documents for identification verification.

Therefore, to avoid any potential delay in processing your order, it’s recommended to keep an eye on your email inbox & Spam folder, in case we reach out regarding your recent order. Thank you!

Package Tracking

Once your order is dispatched, we'll email you the tracking number. If you have any issues with tracking or delivery, please [contact us] promptly.

2. Lost or Stolen Parcels

If your package is marked as delivered but not received, please:

• Step 1: Immediately contact the local courier service with your tracking number for a lost parcel investigation.

• Step 2: Check with neighbors or building reception. Double-check that the provided address is correct and free of errors.

• Step 3: If unresolved, notify our customer service team with the investigation code provided by the courier. We will also assist you in initiating a claim with the courier service for any lost packages, which could take 1–2 weeks.

If you noticed any delivery abnormalities, please contact us ASAP to seek a solution.

3. Customer-Initiated Returns & Associated Loss Responsibilities

To protect our business and ensure fair practices, the following additional conditions apply when orders are returned due to reasons attributable solely to the customer:

• Return Due to Customer Error:
  If an order is returned because of customer-provided inaccurate delivery information, failure to provide a complete address, refusal to accept delivery, or change of mind (after the shipment has been dispatched), the customer is responsible for a portion of the loss incurred by WOWANGEL.

• Cost Sharing Clause:
  In such cases, reprocessing fees—including a percentage of the original shipping and handling costs and any administrative fees associated with restocking—will be deducted from the refund. The specific fee will be communicated at the time of cancellation or upon receipt of the returned package.

• Notification and Agreement:
  Customers will be informed of these potential charges when placing the order, and by completing the transaction, agree to bear these costs if the return is initiated for reasons that fall under this clause.

4. Change of Shipping Address

• Before the shipment is dispatched: 

  Customer can apply to change shipping address at no cost.

• After the shipment is dispatched:
  A USD 20 handling fee will be charged for changing the shipping address.
  

• On certain occasions, change of shipping address may be unsuccessful. In such cases, the handling fee will be refunded.

5. About Tax

Currently, we don't collect any tax at check-out for most countries.

In certain countries, Customs offices may charge taxes on certain types of imported products at certain quantities and values, and this practice may not be adopted in other countries.