1. Introduction

Welcome to WOWANGEL, a leader in high-quality human hair wigs. Our products are made from 100% real human hair, certified and supported by rigorous testing from any professional institution. We are committed to providing exceptional quality and ensuring complete customer satisfaction.

 

 2. Return Policy

30-Day Return and Exchange Policy (Extended to 60 days for VIP customers)

Ⅰ. Return Conditions   

We allow returns on products that have been opened, as long as they are still in a condition that is suitable for resale (e.g., the hair remains unused, unaltered, and in its original state). However, products that have been damaged, altered, or used in any way are not eligible for return.

Please note that customized items, including wigs and bundles with personalized color, cap size, or any other special alterations, cannot be returned or exchanged.

Ⅱ. Return Process   

For any product issues, contact us within 48 hours with photographic or video evidence.  Contact our customer service team for guidance.

Ⅲ. Responsibility and Cost

Standard Returns: If you are returning your order for reasons other than a defect or damage, the return shipping costs will be your responsibility. Please be aware that return shipping charges will not be refunded.

Defective or Damaged Items: If the item you received is defective, damaged during shipping, we will cover the return shipping costs. Please contact us within 7 days of receiving the item so we can arrange a pre-paid return label or provide a reimbursement for your return shipping.

Expedited Delivery Charges: Refunds do not apply to any additional charges incurred for expedited or premium delivery services that you may have chosen voluntarily. These costs are non-refundable, even in cases of return or cancellation.

 

3. Refund Policy

Refund Process:    

Upon agreeing to a refund, it will be processed within 24 hours. The actual time for the refund to appear in your account depends on your bank, typically within 3 business days.

Refund Method:    

Refunds will be issued to the original payment method.

Currency Conversion and Fees:    

Any currency conversion fees or charges levied by PayPal or banks during the refund process are the responsibility of the customer's bank.

 

4. Cancellation Policy    

Ⅰ. Cancellation Request Timeline

Standard Orders: Customers may request to cancel their order within 24 hours of placement without incurring any fees. To initiate a cancellation, please contact our customer service team promptly.

Customized Products: For orders involving customized products (e.g., personalized wigs or bundles), cancellations are accepted within 12 hours of placement without penalty. After this period, if production is commenced (based on our internal system), cancellation requests will not be accepted.

Ⅱ. Order Status Considerations

Unprocessed Orders: If your order has not yet been processed or shipped, we will cancel it upon receiving your request and issue a full refund to your original payment method.

Shipped Orders: Once an order has been shipped, it cannot be canceled. You may consider initiating a return upon receipt, subject to our Return & Refund Policy.

Ⅲ. Cancellation Fees

Standard Cancellation: Cancellations made within the specified timeframes (24 hours for standard orders, 12 hours for customized products) are free of charge.

Processing Stage: If production has begun but the product has not yet shipped, a cancellation fee of 10% of the order total will apply to cover production costs.

Shipped Orders: If the order has already been shipped, cancellation is not possible. You may initiate a return upon receipt, adhering to our Return & Refund Policy.

Ⅳ. Refund Process

Eligibility: Refunds are applicable for cancellations made within the allowed timeframes or for orders that cannot be fulfilled as requested.

Processing Time: Approved refunds will be processed within 3-5 business days. The time taken for the refund to reflect in your account depends on your payment method and financial institution.

Method: Refunds will be issued to the original payment method used at the time of purchase.

Ⅴ. Exceptions

Force Majeure: In events beyond our control (e.g., natural disasters, pandemics), WOWANGEL reserves the right to modify or cancel orders. Affected customers will be notified promptly, and appropriate refunds or alternatives will be offered.

Customized Products: Due to their personalized nature, customized products have a limited window for cancellation. Once production begins, cancellations are not possible.

 

5. Exchange Policy

The exchange process mirrors the return procedure. Upon approval, the new item will be shipped within 3 business days after receiving the returned product.

 

6. Customer Priority:

Our top priority is to protect our customer's interests. We ensure careful packaging, but once the package is with the courier, events are beyond our control.

If you receive a package with damaged outer packaging, inspect the contents thoroughly, take photographs, and contact us immediately.

Claims for compensation need to be filed within 7 days of receiving the package to be considered. 

 

7. Contact and Customer Support

Reach us at Email: service@wowangel.com, or WhatsApp: +86 15153272195. We are dedicated to resolving any queries or concerns promptly.

 

8. Appendix

For FAQs, please visit WOWANGEL FAQs .

 

Important Notice: Special Terms for Mystery Box Products

We want you to love your mystery box purchase! Since the contents of our mystery boxes are handpicked for surprise and excitement, we have specific guidelines for returns and refunds:

Ⅰ. All Sales Are Final
Due to the nature of mystery boxes, we cannot accept returns or exchanges. The excitement of receiving a surprise item is part of the experience!

Ⅱ. Damaged or Defective Items
If you receive a mystery box with items that are damaged or defective, please reach out to our customer service team within 14 days of receiving your order. We’ll work with you to resolve the issue, whether it’s a replacement or a refund for the damaged items.

Ⅲ. Refunds
Refunds will only be issued in cases of damaged or defective items, and must be requested within 14 days of delivery. We reserve the right to request photos or further details to process your refund.

   Conclusion

Your satisfaction is our top priority. We reserve the right to modify our policies and will communicate any changes effectively.