Return & Refund Policy

1. Introduction

Welcome to WOWANGEL, a leader in high-quality human hair wigs. Our products are made from 100% real human hair, certified and supported by rigorous testing from any professional institution. We are committed to providing exceptional quality and ensuring complete customer satisfaction.

 

2. Logistics Policy

Free International Shipping (order over $80). We proudly offer free international shipping, except for Remote Area Surcharge.

 

Handling Time:

Our processing period for orders extends from 1 to 4 working days following payment confirmation.

If you have an urgent timeline, please contact us in advance to ensure delivery by your desired date. Additionally, kindly mention your time constraints in the order notes while placing your order.

 Delays can occur due to incorrect shipping information, unavailability of delivery location, or other unforeseen circumstances. We'll reach out within 24 hours in such events. 

Delivery Time and Cost:    

Delivery times may vary due to factors beyond our control, such as adverse weather, holidays, pandemics, or other disruptions. Your patience and understanding in these situations are highly appreciated.

Customs and Duties:    

Orders are shipped without extra charges from our side. However, customs duties levied upon arrival in your country are the customer's responsibility. Please contact us immediately via WhatsApp or email for assistance.

 To mitigate customs charges, orders are declared as "Synthetic Hair" or "Sample" with a lower value. Orders outside the USA may incur random customs checks and duties. If in doubt, please reach out to our customer service. Do not directly refuse or return the product, as any costs incurred from such actions will be borne by the customer. 

Expedited Shipping:    

We ship via DHL, FedEx, or equivalent expedited services, based on your location. Delivery takes approximately 3-7 business days, with some European countries requiring 7-10 business days.

PO Boxes and Military Addresses:    

Unfortunately, we cannot deliver to PO Boxes and military addresses (APO, FPO). Please provide a physical address for your order.

Package Tracking:    

Tracking information will be provided via email. If you encounter any issues with tracking or delivery, please contact the courier service directly. Once the package leaves our facility, they will be your point of contact for resolution.

 

Lost or Stolen Parcels: Essential Steps If Shipment is Not Received 

Ⅰ. Contact the Delivery Provider:

Immediately reach out to the local logistics company or courier service for detailed delivery information.

We provide the tracking number after shipping for you to monitor delivery status. Ensure to sign for the package upon arrival.

If the package is marked as delivered but not received, contact the courier for a lost package investigation code and inform us with the provided code.

Check with Neighbors or Building Reception:

Sometimes, packages may be delivered to neighbors or left at the front desk of your building.

Ⅱ. Verify the Delivery Address

Double-check that the provided address is correct and free of errors. We are not responsible for losses due to incorrect delivery information.

Ⅲ. Investigation Process

Our logistics team has initiated an in-depth investigation, which could take 1-2 weeks. We will obtain Proof of Delivery (POD) and Proof of Picture of Delivery (POP) for a comprehensive review.

We will also assist you in initiating a claim with the courier service for any lost packages. 

 

Customer Priority:

Our top priority is to protect our customer's interests. We ensure careful packaging, but once the package is with the courier, events are beyond our control.

If you receive a package with damaged outer packaging, inspect the contents thoroughly, take photographs, and contact us immediately.

Claims for compensation need to be filed within 7 days of receiving the package to be considered. 

Cancellation Fees:    

Any fees arising from order cancellations due to buyer's personal reasons must be covered by the buyer.

 

 3. Return Policy

30-Day Return and Exchange Policy (Extended to 45 days for VIP customers)

   

Return Conditions:    

Products must be returned in their original packaging, unused, with uncut lace, and in a condition suitable for resale. The hair must not be altered in any way. Please note that customized hair, including wigs and bundles, such as those with customized color or wig size cap, cannot be returned or exchanged.

Return Process:    

For any product issues, contact us within 48 hours with photographic or video evidence.  Contact our customer service team for guidance.

Unauthorized returns without prior contact will not be accepted for refund.

Responsibility and Cost:    

Each product is photographed and weighed before shipping for record-keeping. The buyer is responsible for covering the return shipping fee. We recommend using USPS/Royal Mail for your returns. 

 

4. Refund Policy

Refund Process:    

Upon agreeing to a refund, it will be processed within 24 hours. The actual time for the refund to appear in your account depends on your bank, typically within 3 business days.

Refund Method:    

Refunds will be issued to the original payment method.

Currency Conversion and Fees:    

Any currency conversion fees or charges levied by PayPal or banks during the refund process are the responsibility of the customer's bank.

 

Important Notice: Special Terms for Mystery Box Products

 

Ⅰ. No Returns or Exchanges on Mystery Boxes:    

Once purchased, our mystery box products are final sale and cannot be returned or exchanged. This policy is also clearly stated on our product pages.

Ⅱ. Efforts to Meet Your Expectations:    

We strive to meet your requests to the best of our ability, but due to inventory and cost constraints, we cannot guarantee 100% fulfillment of all your preferences.

Ⅲ. Nature of Mystery Boxes:    

Given the nature of mystery boxes, we cannot assure that you will absolutely love everything you receive. However, we promise to make every effort to satisfy you with our selections.

 

5. Custom Products Policy

Customization Time    

Custom orders typically require 7 working days. Please consult with our customer service for specific details.

Returns/Exchanges Policy for Custom Products

Approval Before Shipment: For custom products, we provide a showcase via video for your approval prior to shipment. This is to ensure that the product meets your expectations. 

No Returns or Exchanges: Please note that custom products are not eligible for return or exchange once approved and shipped. This policy is implemented due to the unique and personalized nature of these items.

 

6. Exchange Policy

The exchange process mirrors the return procedure. Upon approval, the new item will be shipped within 3 business days after receiving the returned product.

 

7. Contact and Customer Support

Reach us at Email: service@wowangel.com, or WhatsApp: +86 18305423025. We are dedicated to resolving any queries or concerns promptly.

 

8. Appendix

For FAQs, please visit WOWANGEL FAQs .

 

     Conclusion

Your satisfaction is our top priority. We reserve the right to modify our policies and will communicate any changes effectively.