We use DHL or FedEx. Generally, the package will be delivered within 3-5 working days in the USA/UK. 4-7 working days' delivery in other countries.

When your wig has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email. Then you can check the status of shipment.

Our shipping fee is free. However, there are some areas that need to charge some remote fees.

If you want to change your shipping address, you should send email in 24 hours. If you don't tell us within the appropriate time, we will ship your order to your initial shipping address, if you cannot receive it we are not responsible for it, so please be sure about your shipping address.

Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.

Customs spot checks are random. Once the customs clearance is completed. The package will be delivered within 2-3days. Please don't worry, if any problems, please contact with us.

Sorry we can't. However, we have warehouses in US and UK, so if you are in a hurry to receive your order, please contact us. We will arrange the fastest way to ship the units.

The DHL and FedEx are weekend off. If the parcel has been arrived in your city, you can go to the local sites to pick up it.

Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx) can't deliver, we only accept the physical address as shipping address. However, you can use PO.box as billing address.

PayPal account is not necessary. You can choose the "Pay with Credit Card".

Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don't take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When you are declined, you can call your bank for the problem. Or you can try your another card.

We are sure the legit website, which has been certified by the card organization. So please don't worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe, and we will keep your information confidential. If you have any problems about this, just feel free to contact us.

No, one order only can use one coupon code.

Yes, we can send you the invoice if you need, just feel free to contact us via email or online chat.

If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal, then we can ship your order soon.

The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment.
When you Checkout or Confirm, you can apply the coupon code.

We only charge the amount of your order. As for the extra fee, it may be handling fee charged by your bank, related to the type or area of your card.

If the returning is due to our problems (such as: incorrect products, quality problem of products), we will provide a full refund (including shipping fee) for you; If the returning is due to buyer’s problems (such as: don’t like/want, order wrong product/size), the shipping fee of return would be paid by you.

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the parcel has not been shipped. You can send us the email. We will modify the order for you. Once your parcel is shipped out, you need to receive it and try to make an exchange.

If you want to change your shipping address, you should send email in 24 hours If you don't tell us within the appropriate time, we will ship your order to your initial shipping address, if you cannot receive it we are not responsible for it so please be sure about your shipping address.

Yes, you can wear your lace wig when swimming. However, if you have used an adhesive, make sure that it is waterproof However, your hair may be damaged by chlorine and salt water and these damages cannot be repaired. So, it is suggested not to make your expensive lace wig touched with chlorine or salt water. If you suggest doing this, you should make sure that the hair will be washed and deep conditioned once after your swimming.

1) Our lace wigs are already bleached based on the guarantee of the hair not shedding. If you need more bleaching, then you can do it by yourself or ask a hairstylist to help you.
2)Our hair is nice remy hair, which can be dyed. So you can dye it by yourself or your hairstylist. Please don't dye on the lace when there is an HD lace wig to avoid damaging the lace.
3)It is certain to do the texture you like if you want. Also, it may be better that try to ask a hairstylist to help you.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle. Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through, beginning at the ends and working your way up to the roots.

When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water, and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don't suggest you to use hair oil every day. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

Most customers prefer to use ghost Bond or got 2b glue. If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle. Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through, beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, it will make the hair tangle and rough. It's better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

Normally we said the length online it is the original length of the hair, not the length after the shape, if you believe it is shorter than the actual length, please kindly try to measure it pull straight from the top to the tip. Then you can see its true length.

It is the smell from the factory, not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which is healthy and good quality can use a long time. So please don`t worry about that. We would try to minimize fragrance as well.

For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, so it may have a little split ends/have little short hair inside. This is actually insisting in human hair, but not much doesn't affect usage. You can try to use scissors to cut a little end, and then do some hair care, it will be nice again. This hair is very healthy, and good quality to use longer time. It can be dyed and bleached well, which can be used over 2–3 years with good protection.

Normally when we wash the hair, the style may be a little change, it insists in the human hair. It will be nice again with the shape of flat iron after drying. Here are some tips to help wash and care your hair: 1)When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water, and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don't suggest you to use hair oil every day. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

We can't provide return label, and we only have the return information. If you need to return, please kindly contact us via email first after you receive the parcel. We will send you the return steps and return information according to the condition, then you can try to ship back to us.

If the returning is due to our problems (such as: Incorrect products, Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 7 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 7 days after receiving your package.

We are not accepting the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if you have any problems (Such as: place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24 hours via email before shipping, so that we can help you solve it out timely.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.